Deckhand / Server

Job Classification: Part Time (20-35 hours/week)
Location:  Portland, OR / Willamette River
Wage: $16-$24/hr DOE (plus earned tips)

General Position Summary:

Island Style Charters is looking for fun and friendly personalities to join the crew of our new tiki-style riverboat!

From March - October, we cruise Portland’s Willamette River while maintaining a tropical, festive and fun atmosphere for our passengers.  As part of our crew, you’ll have the opportunity to work directly under a Master Mariner with over 40 years of experience on the water and learn valuable skills for life.

This is an active, hands-on role requiring physical endurance.  Deckhands assist with boat maintenance, docking, cruise preparations, passenger service and vessel safety.  When working as a food / drink and bar server onboard, you’ll also have the opportunity to earn tips! 

This position requires a lot of flexibility, including routinely working long weekends, evenings and holidays. Our ideal candidate is detail-oriented, reliable, outgoing, and genuinely enjoys working with the public.   If this sounds like you, we’d love to hear from you! 

Essential Boat Operations and Customer Service Functions:
This list is a summary of typical duties and may include additional responsibilities as assigned.

• Adhere to emergency procedures to ensure passenger safety is top priority at all times.
• Assist the crew with passenger check-in and reservation management.
• Assist passengers in boarding and disembarking in a safe, friendly manner.
• Assist the Captain with docking, mooring, & general vessel operations. 
• Support the Captain with navigation and serve as a lookout when needed.
• Prepare for cruises by stocking food, beverages and supplies.
• Use the electronic POS system (Square) to take orders and handle cash/card payments.
• Provide great customer service while serving food and drinks with a fun, friendly attitude.
• Maintain vessel cleanliness throughout the cruise.
• Assist with post-cruise cleanup, garbage management, inventory tracking and re-stocking.
• Perform vessel maintenance tasks, such as hosing down, mopping, scrubbing the deck and hull.
• Complete daily, weekly, and monthly safety and operational checklists. 
• Run company errands when needed (such as ice/food/beverage transport).
• Cross-train and fill in for host, bartender, server roles if needed.

Minimum Qualifications

• 18 years of age or older.
• Willing to work a flexible schedule including mornings, late nights, weekends and holidays.  (Note: Shifts will typically be 6-7 hours long or 12 hour days.)
• Excellent customer service skills. 
• Punctual and reliable.
• Subject to quarterly random drug testing per company policy.
• OLCC server permit:  Must have or obtain before your first day of work.
• Valid Driver’s License, reliable transportation and good driving record.
• Will be required to maintain a current CPR / First Aid Certification.
• Will be required to obtain an Oregon Boaters Card within 30 days of hire.
• May be required to obtain an Oregon Food Handlers Card.

Job Knowledge, Skills and Abilities

• Strong communication skills. 
• Knowledge of USCG safety and training guidelines, or willingness to learn.
• Basic knowledge of Square POS or ability to learn quickly.
• Ability to follow OLCC alcohol service regulations for responsible beverage service.
• Self-motivated and able to work well with a team.

Working Conditions and Physical Demands

• Active and fast-paced environment.  
• Must be able to perform physical tasks, lift up to 50 lbs. and walk or stand for extended periods.
• Must be comfortable working in all weather conditions. 
• Must be comfortable on docks, boats and walking on uneven/slippery surfaces.
• Basic swim skills required.
• Work requires the ability to balance on uneven, slippery surfaces.
• Must comply with USCG regulations and company policies at all times.

Supervision:

This role is supervised by the Owners and the Captain of the cruise boat during cruises.  

This role is not responsible for any supervisory oversight of any other staff member. 

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